Interactive Voice Response

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Interactive Voice Response

If you don’t have the luxury of time and money for hiring full-time employees for answering phone calls all the day, Janya offers you the service of IVR at affordable prices. Inundation of too many calls is annoying for both the customers and the employees. Customers get impatient on waiting for answers whereas the productivity of the employees in their actual work is affected.

You can avail the services of a Virtual Receptionist in any domain of your business like real estate, retail outlets, educational institutions, banking and financial sector, stock market companies, transport and logistics, travel and tourism, automobile industry, job consultancy, IT&IT enabled services, media &entertainment etc.

Interactive Voice Response is a simple system of automating phone answering. The call conversations together with voice mails are recorded automatically into the cloud-based IVR system. So you need just login into your web based call log panel in order to listen to the call recording any time. In IVR technology speech recognition programs also are used.

When someone calls on your office IVR number, he will hear a personalized welcome message. For example, ‘Welcome to ABC Company. We provide services…. ’ Then directions will be given as follows:

  • Dial 1: For marketing department
  • Dial 2: For accounting department
  • Dial 3: For shipping information
  • Dial 4: To speak with customer service representative
  • Dial 0: For other services

Advantages Of Interactive Voice Response

  • Calls are attended by professionals providing world class service, 24/7/365 days
  • Calls can be recorded and will be available in the dashboard
  • Can access the call data and call recordings of the customers in the CRM
  • Helpful in retaining customers
  • It is cost effective
  • It is easy to report regarding data of callers, time and date and type of call
  • Appointment reminders, catalog purchase, and work order assignment are done easily by a Virtual Receptionist
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Key Features

India based Janya offers you the cloud-based Interactive Voice Response/Virtual Receptionist at an affordable price. Since it can be customized according to your requirements it is best suited for small and start up businesses as well. You can also integrate our IVR service with your existing or new CRM solutions by providing the API codes.

Janya setup everything for you and make your IVR system easy with its powerful cloud-based PBX service. Below are the lists of features available in Janya.

  • SATISFACTORY REVIEWS

    Janya’s highly sophisticated bandwidth control module can control each user or device ensuring that your clients get the bandwidth necessary..

  • OUTBOUND CAMPAIGN

    Set up outbound campaign messages to multiple mobile numbers. These campaign messages contain announcements, urgent messages, downtime regarding your client’s product and services.

  • DYNAMIC CONFERENCE CALL SYSTEM

    We can provide centralized conference call feature to our customer where they dial into conference to connect with multiple Peoples.

  • OUTBOUND CALL

    Make outbound calls using our system, and we also provide them a report portal where they can see the call history.

  • VOICEMAIL FUNCTIONALITY VIA EMAIL

    WiFi Janya’s solution is fully compliant giving you complete peace of mind and collects all the necessary data in line with Indian legislation.

  • QUEUES

    Put the caller on hold with some background music until call connected to next available agent.

  • CLICK TO CALL

    We provide an API to users to integrate it with their Websites and allow the user to make a call to their support, sales and various other departments.

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